1. Introduction and effectiveness of the Purchase Conditions

These purchase conditions have as their object the discipline of purchasing products, made remotely and made available, via the internet, from the site shop.ercolanimontepulciano.it(hereinafter, the “Site”) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the “Consumer Code”).

The seller of the products and owner of the Site is: Il Prugnolo Gentile di Ercolani Carlo and Marco SNC with registered office in via Fiorita 14 – 53045 Montepulciano, CF / PI and registration in the Companies Register of Rome n. 01407430527, REA: CN – 145287 – E-mail address: shop@ercolanimontepulciano.it

The consumer who accesses the Site to make purchases (hereinafter the “Customer”) is required, before sending the order, to carefully read these Terms of Purchase which have been made available on the Site and which will be available on every moment by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.

In the event that the person making purchases on the Site requests the issuance of an invoice and / or in any case is not a “consumer or user” as defined in art. 3, paragraph 1, lett. a) of the Consumer Code, the discipline of withdrawal pursuant to art. 7 and 8 of these Terms of Purchase nor, more generally, the provisions that pursuant to the same Consumer Code apply only to “consumers”.

The contracts concluded with Il Prugnolo Gentile through the Site are governed by these Terms of Purchase in compliance with Italian law. The language available to conclude the contract is Italian.

  1. Choose and order the Products

The characteristics and the price of the various products on sale on the Site (hereinafter “Product” or “Products”) are shown on the page relating to each Product.

To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions on the Site. The Customer must add the Product to the “Cart” and, after having read the Purchase Conditions and of the Privacy Policy and confirmed their acceptance, you must enter the shipping and billing information, select the desired payment method and confirm the order.

By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these Terms of Purchase and payment transcribed.

The contract stipulated between Il Prugnolo Gentile and the Customer must be considered concluded with the acceptance of the order by Il Prugnolo Gentile. This acceptance is communicated to the Customer via an order confirmation email containing a reference to these Purchase Conditions, the order number, shipping and billing data, the list of Products ordered with their essential characteristics and the total price, including delivery costs. The Customer will check the confirmation email and if he detects errors in the order he will have 12 hours from the receipt of this email to contact the Customer Service directly from the Site using the specific contact form accessible via the Contact Us page. After this deadline, the order will be processed for shipping and no changes will be accepted, without prejudice to the Customer’s rights referred to in article 7 below.

Once the order is received, Il Prugnolo Gentile will check the availability of the stocks for the order fulfillment. In the event that one or more Products are not available, the Customer Service of Il Prugnolo Gentile will promptly send email notification to the Customer who, within the following 12 hours, will have the right to reply to confirm the shipment of any further available Products or cancel it. . If there is no response within this period, the order will be considered confirmed and the available products will be shipped. In this case, the entire amount relating to the missing Products will be reversed or in any case, depending on the chosen payment method, it will not be charged to the Customer.

  1. Product Information

The information and characteristics relating to the Products are available, with the relevant Product codes, on the Site.

The visual representation of the Products on the Site, where available, normally corresponds to the photographic image accompanying the description. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In case of difference between the image and the written product sheet, the description of the product sheet is always authentic, as well as the weight of the cheeses and cured meats can be different but always beneficial for the customer


Free shipping for the purchase of Euro 149,00.

It is possible to send Food and Wine together in the same shipment.

Customs duties included

For more information contact mail shop@ercolanimontepulciano.it


Customs duties not included

Free shipping for a minimum purchase of Euro 149,00

Customs duties not included

For further information on duties, please contact us at shop@ercolanimontepulciano.it



  1. Methods of payment and invoicing


The Customer can pay the price of the Products and the related delivery costs by Credit card, PayPal, bank transfer, prepaid cards and cash on delivery.

Credit card

The circuits on which it is possible to purchase on the Site are:

Visa / Visa Electron

Mastercard / Maestro

American Express

To ensure maximum security, the Customer will carry out the payment transaction directly on the secure PayPal server.

The Site does not store the Customer’s credit card number. Both the Site and the PayPal server use the SSL protocol to encrypt the data transmitted between its server and the Client’s browser.

Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, also prepaid, or in any case according to the methods accepted by Paypal and in compliance with the related conditions.

Bank transfer

The customer must make the transfer within 3 days from the date of the order for orders relating to products. If this does not occur, the order will be canceled and the goods made available again for purchase by other customers. The Customer who has not made the transfer can be contacted by the Customer Service in order to clarify if the cause of the non-credit is due to the Customer’s will not to confirm the purchase or to other causes.

Transfer data:


IBAN: IT72 W084 8925 6010 0000 0377 950



Reason: the Customer must indicate in the reason for the transfer the date and the order number, available in the confirmation email (eg “Order 01/01/14 n. 100012345”).

Invoicing of orders

If the purchase is made by a professional, it will be possible to request the issuance of the invoice by selecting the appropriate box during the order procedure and entering the billing information including the tax code and / or VAT number. In this case the invoice will be sent by email to the indicated address. The professional is responsible for the correct insertion of the billing information and is expressly informed that, in case of failure to request the invoice during the order, it will not be possible to request it later.

  1. Transport and delivery

The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Data” field.

All purchases will be delivered by express courier (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays. Ercolani Farm is not responsible for delays that are not foreseeable or not attributable to it.

Once the Products have been shipped, the Customer will receive a confirmation email which will include a link to refer to for tracking the shipment.

In any case, except in cases of force majeure or unforeseeable circumstances, the ordered Products will be shipped within a term of 7 (seven) working days from the day following that in which Il Prugnolo Gentile confirmed the order to the Customer by means of a special order confirmation email. The aforementioned term of 7 working days applies for shipments to Italy

Active delivery services

Mail Boxes

The service includes 2 delivery attempts at the address indicated at the time of the order. After the second unsuccessful delivery attempt, the package will remain in free storage for 3 working days at the Courier. During these 3 days the Customer can contact the Courier directly to arrange the delivery or to change the address of the same. The Customer will receive information relating to the Courier Office in which to go for collection via paper notice left in the post office box. In any case, the Customer has the burden of inquiring from the Courier about any updates or changes to the delivery procedure described above.

  1. Warranty and defects of conformity

In case of conformity defects of Products sold by Il Prugnolo Gentile, the Customer must immediately contact Customer Service using the specific contact form accessible on the Website at the page shop.ercolanimontepulciano.it/contatti

The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The customer has the right, at his choice and provided that the type of product allows it, to restore, without charge, the conformity of the product by repair or replacement, or to an adequate reduction in the price or termination of the contract. The Customer forfeits these rights if he does not report the lack of conformity to Il Prugnolo Gentile within two months from the date on which he discovered the defect, provided that it is not a Product that by its nature is perishable or subject to expiry in a shorter term, in which case the defect must be reported within this reduced period.

  1. Errors and limitations of liability

The information relating to the Products provided through the Site are constantly updated. However, it is not possible to guarantee the complete absence of errors for which Il Prugnolo Gentile cannot therefore be held responsible, except in cases of willful misconduct or gross negligence.

Il Prugnolo Gentile reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior communication, without prejudice to the rights of the Customer pursuant to these Purchase Conditions and the Consumer Code.

Except for willful misconduct or gross negligence, any Customer’s right to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things, caused by non-acceptance or evasion, even partial , of an order.

Il Prugnolo Gentile promotes the responsible consumption of alcohol and excludes any liability, except for willful misconduct or gross negligence, in the case of purchases made by children under 16 years of age.

  1. Complain

Any complaints must be sent to Il Prugnolo Gentile using the appropriate contact form accessible directly on the website shop.ercolanimontepulciano.it

Il Prugnolo Gentile undertakes to respond to all requests received within a maximum of 7 working days.

  1. Applicable law and jurisdiction

The sales contract between the customer and Il Prugnolo Gentile is concluded in Italy and governed by Italian law. For the resolution of disputes relating to the interpretation, execution or resolution of these Terms of Purchase or individual purchase orders if the Customer is a consumer within the meaning of the Consumer Code, the court of his municipality of residence will have exclusive jurisdiction or domicile if located in the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Rome, any other jurisdiction excluded.


Pursuant to article 1341 of the Italian Civil Code, the Customer declares to have read and specifically accepted the following articles of these Conditions of Purchase.